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Offline Apps


For situations where forms are required in an Offline capacity, Offline Apps can be used to sync forms and data to a handheld device, for offline use.

Offline Apps can be installed on Windows, iOS and Android to handle offline functionality. After an initial synchronisation, to get both formss and data objects, these devices can be used to capture, validate and store data on the local device pending future re-synchronisation with the target instance to trigger document generation or Actions.

Not all features are available on the devices (such as Custom Questions) and it's important to design your form with the target device in mind.

It's also important to understand that operations such as workflow, actions and document generation are not available in offline mode. When a user completes a form whilst offline, encrypts their answers and saves them to disc. When the app is next online, synchronizes with the server where workflow/actions/generation will occur.

Installing Offline Apps

Please contact your sales representative if you are interested in the Offline Apps.


The features will be as close to the web application as possible, however, sometimes the conventions of the app platform will be followed. For example: In the tool a drop-down menu will take you to edit or delete options, but in mobile you will see an edit pencil and an “X” instead. We call these differences out when possible, but if you are familiar with your mobile platform this should be clear.

Supported OS

Windows 10 - version 1803

iOS 10+

Android 5+

* Android apk file can be made available separately for testing purposes and is not part of standard setup. However resigning the app is required per client. Check Offline App customization page for more information

If you are using a mobile app and receive the following error “mobile app module license not found”, please check the following:

•The version of the Offline App matches the server version
•That you are licensed to use the mobile app on this particular server

If the above two are correct, then ensure that the user that you are logging in with is in the "Mobile app group".

User language and culture can be applied to the mobile app

A user's language and culture (set from user profile in Manage) is applied to the mobile app.


This is only applied once you sync and then re-open the app.

To change the settings:

  1. Go to Manage
  2. Select Settings in the left navigation
  3. Choose the Defaults tab

Updated 11 months ago

Offline Apps

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