Drag and drop the desired Escalation into the appropriate State into the Workflow Canvas.
This is an example of two Escalations (Send Email and Push Notification) added into State 2
These are common properties for all available Escalations:
Allows customizing the name of this escalation action.
- Interval: Allows to define when this Escalation should be triggered, these are the options available:
- In Minutes
- Min(s) after transition
- In Hours
- Hour(s) after transition
- In Days
- Day(s) after transition
- Weekdays Only
- Question (question reference to resolve date and time.)
- In Minutes
It is also possible to define recurring Escalations, selecting
Recurring option. Here a brief description of available options:
Range of Recurrence
- After Days
- On Date
- No End.
A Webhook is a simple HTTP publish and subscription model for passing information between services. With the Webhook action, you can call your own HTTP endpoint when a form is submitted and optionally include form answers. This means all your connector logic can remain in an external service that can be updated and load-balanced separately.
The service call is made as a POST and the body of the request contains the JSON payload. Service response codes determine if the action is considered to have failed or completed. This action does not deal with the generated documents.
Optional values and question references that you want to send to your service.
Optional Custom Heathers included in the request.
User-provided API key that is sent to and validated by your service.
Webhook URL Endpoint
The URL of your service.
Allows reassigning current State to another User or Group.
Group to Assign
User to Assign
Sends an Email similarly to the Email Action with the difference that can be configured to be recurring using Escalation parameters.
(Blind Carbon Copy) - Put the email address here if you are sending them a Copy and you do not want the other recipients to see that you sent it to this contact
(Carbon Copy) Put the email address(es) here if you are sending a copy for their information (and you want everyone to explicitly see this)
Email address to where recipients will reply escalation email.
Send To Assignee
Makes a request to a REST API every time the Escalation is triggered; for more information Click here
Terminates workflow when escalation Initiate condition is met. Note that this escalation can't be recurring as it will cancel the workflow once is initiated.
Updated 5 months ago